24/7 Managed Support
Proactive monitoring and rapid error resolution for the transaction heavy workflows running between your enterprise and your external partners.
The Cost of Integration Downtime
When a massive internal ERP batch fails to translate into an external EDIFACT message, purchase orders drop, inventory goes out of sync, and chargebacks hit your bottom line. Internal IT teams are often overwhelmed managing server health instead of building new integrations.
Nava-Yu’s Managed Support Services acts as a futuristic shield for your integration perimeter. Our global team provides 24/7/365 monitoring of your message transactions, catching errors, network timeouts, and mapping failures before they impact your business SLAs.
Key Capabilities
We monitor the boundary line between your internal applications and external suppliers, securing your revenue streams.
24/7 Transaction Monitoring
Continuous observation of thousands of daily messages flowing internally to externally, immediately flagging failed documents, syntax errors, and hung business processes.
Immediate Error Triage and Fixes
Our Tier 1 & 2 support experts jump in to reprocess failed internal batches, fix broken maps on the fly, and resolve connectivity (AS2, SFTP) drops immediately.
External Trading Partner Support
We take the burden of communication off your hands by directly contacting external partners and vendors when their systems fail to return acknowledgments (997s/CONTRLs).
Proactive System Health Checks
Daily audits of your internal integration servers (IBM Sterling, Cleo), optimizing database sizes, clearing queues, and ensuring operating systems are performing flawlessly.
Monthly SLA & Operations Reporting
Detailed analytics showcasing external partner performance, total transaction volume, error frequencies, and our resolution times to give your IT leadership complete visibility.
Custom Alerting Frameworks
We build logic to specifically trigger alerts on your most VIP external partners or critical internal ERP feeds, prioritizing support exactly where revenue is at stake.
SUPPORTING ENVIRONMENTS ACROSS
IBM Sterling
Cleo
Boomi
Workato